1. General Policy

All sales are between buyers and sellers directly. Abamba Market Space acts as the platform provider and does not control or guarantee the quality, condition, or delivery of listed goods or services.

Buyers and sellers are encouraged to communicate clearly and resolve issues amicably.

2. Eligibility for Refunds and Returns

Buyers may request a refund or return if the item:

• Does not match the seller's description.
• Is damaged or defective upon arrival.
• Was not delivered within the agreed timeframe.

Requests must be made within 7 days of receiving the item.

3. Requesting a Refund or Return

Buyers should first contact the seller directly through the platform's messaging system to report the issue and request a refund or return.

Provide clear details and evidence (e.g., photos) supporting the claim.

Sellers should respond promptly and work with the buyer to resolve the issue.

4. Seller Obligations

Upon agreement, sellers should provide instructions for returning the item (if applicable).

Sellers must issue a refund promptly once the return is received or the issue is resolved.

Sellers may refuse refund requests if they believe the buyer's claim is invalid but must clearly communicate reasons.

5. Dispute Resolution

If buyer and seller cannot resolve the issue within 7 days, either party may escalate the dispute to Abamba Market Space support.

Our support team will review communications and evidence and may mediate a resolution.

Abamba Market Space's decision is final but does not guarantee refunds or replacements.

6. Non-Refundable Items

Certain items may be non-refundable due to their nature (e.g., digital goods, perishable items, customized products). Sellers should clearly state such policies in their listings.

7. Platform Fees and Charges

Refunds issued do not include any platform fees or commissions retained by Abamba Market Space unless otherwise stated.

8. Buyer Responsibilities

Buyers should inspect items promptly and communicate issues within the specified timeframe.

Buyers are responsible for return shipping costs unless otherwise agreed with the seller.

9. Seller Responsibilities

Sellers must fulfill orders as described and adhere to agreed shipping timelines.

Sellers should maintain open communication and respond promptly to refund or return requests.

10. Contact Support

For assistance with refunds, returns, or disputes, please contact:

Email: support@abamba.com.ng